Billing and Refund Policy

The paid features described in this policy are operated by Dasoslab, whose representative is Hanbee Seo.

The business registration number is 596-12-02628, and the business address is 4F, 8, Dongtanjungsimsangga 2-gil, Hwaseong-si, Gyeonggi-do, Republic of Korea.

Questions about billing, cancellation, or refunds may be sent to support@dowin.app.

This policy applies to paid plans, recurring billing, billing-state changes, and the handling of refund or cancellation requests within the service.

Specific pricing, payment methods, billing cycles, and feature scope are those disclosed in the billing flow and plan screen at the time of purchase.

Payments may be processed through an external payment provider, and plan activation in the service may take additional time to reflect because it can depend on webhook processing.

A Basic subscription is designed to provide access to the workspace dashboard, record lookup, and operations features as soon as payment is completed.

If the billing state does not change immediately after payment, the latest status may appear after a short delay, refresh, or re-entry into the service.

Users may cancel recurring billing or change billing methods through the in-product billing screen or the payment provider's customer portal where available.

As a general rule, cancellation stops future billing after the current paid period rather than creating an immediate refund.

Users may schedule the subscription to end when the already-paid monthly period ends, and access to the paid plan may remain available until that period ends.

Any cancellation, withdrawal, or refund rights granted to the user under applicable law take priority.

Because Basic provides access to the workspace dashboard, record lookup, and operations features immediately after payment, already-paid periods are generally non-refundable.

Cancellation of recurring billing generally means future billing stops after the current paid period and does not, by itself, create a refund for an already-paid period.

If the paid feature is made available immediately after payment, use has already started, or the case falls under a lawful limitation on withdrawal or refund rights, the actual refund scope may differ to the extent permitted by law.

As a general rule, the company does not guarantee a refund for an already-paid period solely because of a change of mind, mid-period cancellation, or subjective dissatisfaction with the service. This sentence does not limit refund rights that are granted by law.

However, the company may review a refund or cancellation request where there has been duplicate payment, an obvious mistaken charge, a technical failure that prevented paid access from being properly provided right after payment, a refund right required by applicable law, or another objectively verifiable exceptional circumstance.

When reviewing a refund or cancellation request, the company may consider the timing of the payment, whether paid access was actually provided, whether use had already started, the payment provider's processing result, and whether a refund right arises under applicable law.

Refund or cancellation requests may be submitted to support@dowin.app or through the in-product contact path.

The company reviews billing history, usage state, the payment provider's processing result, applicable law, and this policy before determining how the request should be handled.

When needed, the company may ask for information such as the payment date, payment method, affected order or workspace, and the reason for the request.

If the user does not cooperate with reasonable information requests or fact verification, the company may review the request only within the scope it can verify.

Checkout may be restricted or subject to manual review where there is repeated abusive refund activity, malicious payment behavior, suspected fraud or stolen-payment use, duplicate-payment abuse, abnormal payment attempts, or another objectively verifiable pattern of repeated abuse.

To the extent permitted by law, the company may restrict access for an abusive account or workspace or refuse future transactions where such abuse is confirmed.

The company does not restrict new checkout solely because a user exercised a lawful refund right, and any restriction or manual review is applied only to the extent reasonably necessary for payment safety and abuse prevention.

In such cases, the company may request additional verification, provide further support guidance, or explain whether the restriction can be lifted.